Automation that removes steps, and AI that answers questions
Most manual work in a business isn't there by design. It's the gap between systems, or the thing nobody's had time to structure.
Ooda Consulting builds workflow automation and AI tools inside Odoo for Australian SMEs. That means removing the manual steps between quote, stock and invoice, and building assistants that answer questions from your own data instead of waiting on someone to produce a report. The Navigator on this site is one of ours.
Revenue leaks long before anyone sees the damage
Enquiries arrive through mixed channels and don't get captured, routed or tracked. Unassigned leads and service requests sit idle. Communication is inconsistent because it depends on who picked it up.
Meanwhile the questions that should be easy take a day: which products are moving, what's our response time, why did that job lose money. The data exists but getting an answer means someone building a report.
What we build
Structured Inbound Paths
Enquiries routed to the right team and pipeline automatically, instead of everything landing in one inbox.
Rules-Based Allocation
Every lead and request gets an owner, a deadline and reminders, so nothing sits idle.
Automated Touchpoints
Acknowledgements, follow-up steps and templates, so every customer gets the same professional experience without manual effort.
Workflow Automation
The manual steps between quote, stock and invoice removed, so a confirmed quote reserves stock and drafts the invoice.
AI Reporting and Analysis
Internal tools that answer questions about your own data directly, rather than waiting on someone to build a report.
Technical Product Assistance
AI assistants trained on your products and processes, for staff and for customers.
Customer-Facing Chatbots
Intake and support chat grounded in your actual content, so it answers accurately or says it doesn't know.
The Navigator on this site is one of ours. It answers from Ooda's own content only, declines what it doesn't know, and creates a CRM lead when someone is ready to talk. Built on Odoo, running on our own infrastructure.
Common questions
Can AI read our Odoo data and answer questions about it?
Yes. We build internal assistants that query your own Odoo database directly, so questions like which products are moving or why a job lost money get answered without someone building a report first.
Is our data sent to an AI provider?
It depends on the build. The Navigator on this site sends only published website content, never client data. For internal tools we scope what leaves your environment before anything is built, and some clients run it entirely on their own infrastructure.
What is the difference between automation and AI here?
Automation removes steps that follow fixed rules, like a confirmed quote reserving stock and drafting the invoice. AI handles the parts that need judgement or language, like answering a question or triaging an enquiry. Most projects use both.
Will an AI chatbot make things up about our business?
It can, and the design is what manages the risk. Our Ooda Navigator answers only from supplied content and declines what it does not know rather than guessing, which is a design decision, not a property of the model. That reduces invention rather than eliminating it, so anything customer-facing gets reviewed before it goes live.
Free your team from repetitive manual work
Show us where the manual work is and what takes a day to answer. Some of it is automation, some of it is AI, and some of it is neither.