One system for AT suppliers billing across NDIS, Support at Home, DVA and CHSP
Whether it's a hospital bed, a mobility scooter or a ceiling hoist, you need to know where it is, who has it, when it's due back and which scheme is paying for it.
Ooda Consulting builds Odoo for Australian assistive technology suppliers billing across NDIS, Support at Home, DVA and CHSP. One product catalogue, four sets of funding rules, so the invoice matches the scheme. Sales, rental fleet, warehouse, field service, mobile quoting and accounting all run in one system, on the same records.
Four funding streams, four sets of rules, one system
NDIS plans, Support at Home AT-HM funding with its tiers and pre-approval thresholds, DVA, CHSP and the state schemes each want something different on the invoice. Getting it wrong means a rejected claim and a month's delay.
On top of that: relationships with OTs and prescribers that determine whether a quote converts, a rental fleet to track and service, thousands of SKUs under compliance, and field teams doing installs and pickups.
Most suppliers bridge the gaps with spreadsheets and separate systems that don't talk to each other. It works until volume grows, and then it doesn't. And when the rules change, as they did on 1 November 2025, the spreadsheets don't change with them. We replace them with one system.
What the Ooda Healthcare Suite does
Multi-Scheme Billing
NDIS, Support at Home, DVA and CHSP handled as separate funding rules against the same product catalogue, so the invoice matches the scheme.
OT and Prescriber Tracking
Interactions recorded and linked to client records and orders, so quoting starts with context rather than a phone call.
Plan and Funding Management
Funding categories tagged against products and services, with visibility of what's approved, what's used and what's left.
Rental Fleet
Barcode asset tracking, availability and utilisation reporting, automated invoicing by period, and service history against every asset.
Warehouse
Multi-location and multi-bin, barcode scanning, put-away, batch and serial tracking, and replenishment rules that prevent stockouts.
Field Service
Digital scheduling and dispatch, technician mobile app for checklists, signatures and photos, syncing back to rental and service records.
Mobile Quoting
Reps quote from a phone or tablet in the meeting, with live product availability and funding information.
Common questions
Can Odoo handle NDIS claiming?
Yes, up to the point of submission. Funding categories are tagged against products and services, with visibility of what is approved, used and remaining, so the claim matches the scheme rules rather than being corrected afterwards. How the claim reaches the NDIA is scoped with you.
What changed on 1 November 2025?
Support at Home replaced the Home Care Packages Program and the Short-Term Restorative Care Programme, bringing AT-HM funding with its own tiers and pre-approval thresholds. CHSP continues separately. Suppliers billing through spreadsheets had to rebuild them; suppliers billing through configured rules did not.
Can we track rental equipment and sales stock in one system?
Yes. Rental assets are barcode-tracked with availability, utilisation and service history, alongside the sales catalogue. Most suppliers run these as two systems and reconcile them by hand.
Do your field technicians need a separate app?
No. Scheduling and dispatch run in Odoo, and technicians use the mobile app for checklists, signatures and photos, which sync straight back to the rental and service records.
Can reps quote from a client's home?
Yes. Mobile quoting works from a phone or tablet with live product availability and funding.
Bring equipment sales, rentals and servicing into one system
Talk to us about managing your stock, rental equipment, field service and billing through the Ooda Healthcare Suite.